The implementation process involved seamless integration of Flataway’s software stack into the existing systems of the property management firm. Collaborative efforts between the two entities ensured a smooth transition, with extensive training provided to the company’s staff in order to automate processes and maximize efficiency. The partnership with Flataway resulted in significant improvements across key performance indicators:

Automation

Through the implementation of automation solutions, the property management company was able to streamline activities with repetitive tasks, such as the arrival process, guest communications, and revenue management. This resulted in improved productivity and resource allocation, allowing the company to focus on strategic activities, such as acquiring new properties under management.

Increase in Occupancy Rate

Data-driven insights provided by Flataway led to a notable increase in occupancy rates across the managed properties. Vacancies were filled more efficiently, contributing to a more stable revenue stream. The occupancy rates increased by 14% on a year-over-year basis.

Revenue Growth

The optimization of nightly rates resulted in higher revenue for the property management firm. The average daily rate increased by 18% year-over-year. By leveraging Flataway’s solutions, the company achieved substantial revenue growth, surpassing initial expectations. Platihome managed to focus on acquiring new clients and grew the number of properties in their portfolio by 24% during the first 6 months of the partnership.

Ongoing Support

Throughout the partnership, Flataway provided exceptional ongoing support. The responsive and knowledgeable team addressed concerns promptly, ensuring uninterrupted operations and homeowner satisfaction.