Never leave a guest review unanswered! Even if you don’t want to use our personalized service, you can still leave your guest a review!
Automated payments
Save time & ensure all payments are properly processed. When it comes to money, you should not make any mistakes.
Automated pricing
Increase ADR & Occupancy by using pricing automations. Set rules for adjusting prices during gaps in the calendar, last minute accommodation and others.
Automated tasks
Save time & never miss a task! As you grow your portfolio it will become more and more difficult to schedule cleaning and maintenance - get it automated from the start!
Exclusive OTA
Subscription living plans & bundles
More mid-term rentals from digital nomads, remote workers and people leading a location-independent lifestyle. Subscription Living differentiates Flataway from any other OTA out there.
Short stays
Subscription Living may be our flagship product, but Flataway also offers the traditional OTA bookings - shorter stays by traveling professionals and tourists. The best part - fastest integration in the industry!
Finance & Reporting
Finance and Reporting
Get a systemized and seamless financial workflow for your property management business. No more extra time lost on financial activities. Let us handle this while you focus on running your business.
Payment processing
We utilize Stripe for payment collection, supported by a robust tracking system to ensure payments are meticulously monitored and accounted for, mitigating the risk of oversight.
Accounting module
Streamline your financial processes with our integrated accounting module, which seamlessly integrates with our reporting module to provide comprehensive financial insights and analytics.
Guest invoicing tool
Simplify your guest invoicing process. Say goodbye to manual invoicing tasks and streamline your operations for increased productivity and guest satisfaction.
Advanced reporting
Unlock deeper insights into your property portfolio with our advanced reporting features, allowing you to track occupancy and average daily rate (ADR) for each apartment, in order to analyze performance, identify opportunities and make data-driven portfolio optimization decisions.
Finance manager
No more time lost in processing invoices. Let us handle this while you focus on running your business. The Finance manager is the person from our team responsible for the implementation of the financial workflows, overseeing payment collection, conducting financial reporting and guest invoicing, ensuring accuracy and efficiency.
Growth
Internal SOPs
Elevate your operational efficiency with our custom internal SOPs, nested in “The Flataway Knowledge Tree”. Ensure consistency, quality, and guest satisfaction across all your properties.
Talent Recruitment
Attract and retain top talent with our specialized recruitment strategies tailored for the STR market. Build a team culture that drives your business forward.
Tailored Training
Enhance your team's performance with our tailored training programs, designed specifically for the STR industry's unique challenges and opportunities.
Brand and Marketing
Elevate your vacation rental brand and attract more homeowners with our strategic marketing solutions. Stand out in a crowded market with a compelling brand identity and creative marketing campaigns.You can even go on TV!
New Market Expansion
Accelerate your growth with our new market expansion strategies. Enter new territories confidently with insights and support from our experienced team, via franchise, partnerships or directly
AI Implementation
Transform your STR operations with our AI implementation advisory services. Leverage cutting-edge technology for enhanced efficiency, guest satisfaction, and revenue growth.
Budgeting & Financial Planning
Secure your STR business's financial future with our expert budgeting and financial planning services. Make informed decisions with tailored strategies that maximize profitability.
Guest communication
Automated Messages
Automated messages enable hospitality businesses to send timely and personalized communications to guests at various touch points throughout their journey, from booking confirmations to post-stay feedback requests. By leveraging automation, businesses can enhance guest engagement, streamline operations, and foster positive guest relationships through proactive communication.
Unified inbox
A unified inbox consolidates all incoming guest messages from various channels into a single platform, streamlining communication management. It provides a centralized hub where staff can efficiently view, respond to and track messages.
Saved Replies
Saved replies feature pre-written responses to common guest inquiries or requests, allowing staff to provide quick and consistent replies without the need for repetitive typing. These replies can be customized to address specific scenarios or Frequently Asked Questions, saving valuable time and ensuring professionalism in communication.
Guest Communication Service
Guest communications is one of the most time-consuming and costly activities for a short-term rental manager. By outsourcing it you get a team of hospitality professionals with extensive experience at a fraction of the price.
Guest experience
Digital guest guides
Enhance guest experience with a detailed property & area guide. Our digital guest guides reduce guest communication by over 40% and increase upsell revenues exponentially.
Upsells
Easily compliment the guest experience with upsells throughout the guest journey. Make sure you don’t miss out on additional revenue!
Responding to reviews
Turn your guests into ambassadors by providing post stay support. The key to attracting repeat guests is the last impression!
Homeowner relations
Owner statements
Generate detailed statements for property owners, providing them with transparent insights into their property's performance and financial status.
Acquisition strategies
We help you get more properties to manage! Elevate your business potential by having a consistent owner acquisition strategy.
Homeowner referrals
Growing together: amplify your reach with Flataway's referral network. Get even more homeowners just by being our partner!
Retention (homeowner support)
Keep your clients happy! Maintain long-term relationships with your clients and boost your retention rate by building a consistent and robust support system.
Homeowner portal
Building trust through transparency with our dedicated portal, which enables homeowners to see bookings for their properties in real time.
Other
Regulatory & Tax Advisory
Navigate the complex landscape of STR regulations and tax obligations effortlessly with our expert advisory services. Stay compliant and maximize your returns with Flataway.
Sustainability
Lead the way in the STR market with Flataway's sustainability consulting. Embrace eco-friendly practices that appeal to modern travelers and benefit your bottom line.
Legal Advisory
Safeguard your STR business with Flataway's legal advisory services. Benefit from expert legal guidance on contracts, disputes, and regulatory compliance.
Property Marketing
Channel manager
Feature your properties on multiple OTAs, all from a single place. Streamline your channel distribution with our channel manager, reaching a broad exposure.
Listing creation
Crafting your listing to perfection: Captivate guests and maximize your returns with our bespoke listing creation services.
Listing optimization & SEO
Reach your listing's highest potential by optimizing them. Enhance their visibility and get them to rank high in OTA search engines.
Discount coupons
Drive repeat bookings with discount codes for your direct booking website! The best way to entice a guest to book your property again!
Direct booking channel
100% synced direct booking website with ZERO reservation fees in 15 minutes. Become less reliant on OTAs, earn more and build your own brand.
Custom website
Tailored, branded direct booking website with a sales funnel for homeowners. Present your property management services in the best possible light all while driving direct bookings from new and frequent guests!
Property operations
Review management
Flataway offers an extensive review management service, tailored specifically for property managers.
Maintenance handling
Tackle maintenance requests efficiently with our maintenance handling feature. Maintenance requests can be assigned easily to appropriate personnel for resolution. Track the status of maintenance tasks in real-time, ensuring swift resolution and guest satisfaction.
Internal Property Guides
Access essential information about the properties with our internal property guides. Equip your property management team with essential information, including property specifications, emergency procedures, and operational protocols. Keep everyone aligned and informed for smooth day-to-day operations.
Mobile App for staff
Empower your staff with our convenient mobile app, designed for on-the-go access to tasks for cleaning and maintenance. Staff members can view assigned tasks, update statuses, and communicate seamlessly with the property management team, all from their mobile devices. Enhance responsiveness with this simple and powerful tool.
Damages Handling
Streamline damages handling processes with our dedicated feature. From documenting damages to initiating repairs, our platform centralizes all aspects of damages management, ensuring swift resolution and minimizing property downtime.
Reviews Monitoring
Monitor and manage online reviews effectively with our reviews monitoring tool. Keep track of feedback from guests across various accounts on Airbnb and respond promptly to address concerns and maintain your property's reputation. Harness the power of positive reviews to attract new guests and increase occupancy rates.
Onboarding
Our onboarding process guides you through adding new properties to your portfolio. Whether you're an experienced property manager or a novice solopreneur, our intuitive interface simplifies the setup, ensuring you're ready to manage your properties effectively from day one.
Task Management
Stay organized and on top of tasks with our robust task management system. Assign, track and prioritize tasks effortlessly, ensuring timely completion and accountability across your property management team or third party service suppliers. With customizable task lists and notifications, you'll never miss an important task.
Cleaning Coordination
Simplify cleaning operations with our dedicated coordination tool. From scheduling routine cleanings to managing deep cleans between guests, our platform streamlines communication with cleaning staff, ensuring properties are consistently maintained to the highest standards of cleanliness.
Reservation management
Multicalendar
All channels, all reservations, all properties - one calendar to rule manage them all. Drag & drop, bulk update, filter, group and do all sorts of modifications in a single window.
Online check-in
Tired of collecting guest data? Comply with the law and ensure a smooth guest experience with a process every traveler is familiar with.
Mid and long-term rentals
Expand your offering with mid-term rentals and traditional long-term leases. Add monthly prices, utilities, discounts and expand the reach of your portfolio.
Revenue management
Dynamic pricing tools
Flataway is partnering with KeyData, which helps to track the key performance metrics of a portfolio, in order to conduct analyses and quickly identify domains for improvement. Alongside, we also use the functionality of our PMS, Hostify, that helps automate pricing strategies.
Market data
The Key Data software also aggregates the information from the local short-term rental managers and provides reliable market information crucial for the accurate execution of revenue management strategies. It also helps to quickly understand market seasonality, market trends and main drivers, such as events, holidays, etc.
Expert revenue manager
Based on our seasoned expertise in the short-term rental markets, one truth we have established is that nothing beats the human factor in revenue management. Dynamic tools are useful in their assistance but when it comes to executing pricing strategies, the revenue management expert is of utmost importance.
Embrace The Future of Short-term Rental Management
Dive into Flataway's solutions to transform, streamline, and enhance your operations. Discover how to impress your guests and maximize your potential.