Automated messages enable hospitality businesses to send timely and personalized communications to guests at various touch points throughout their journey, from booking confirmations to post-stay feedback requests. By leveraging automation, businesses can enhance guest engagement, streamline operations, and foster positive guest relationships through proactive communication.

A unified inbox consolidates all incoming guest messages from various channels into a single platform, streamlining communication management. It provides a centralized hub where staff can efficiently view, respond to and track messages.

Saved replies feature pre-written responses to common guest inquiries or requests, allowing staff to provide quick and consistent replies without the need for repetitive typing. These replies can be customized to address specific scenarios or Frequently Asked Questions, saving valuable time and ensuring professionalism in communication.

Guest communications is one of the most time-consuming and costly activities for a short-term rental manager. By outsourcing it you get a team of hospitality professionals with extensive experience at a fraction of the price.