Automated messages enable hospitality businesses to send timely and personalized communications to guests at various touch points throughout their journey, from booking confirmations to post-stay feedback requests. By leveraging automation, businesses can enhance guest engagement, streamline operations, and foster positive guest relationships through proactive communication.
Automated messages represent a proactive approach to guest communication, leveraging technology to deliver timely messages throughout the guest journey. From the moment a reservation is confirmed to post-stay follow-ups, automated messages engage guests at key touchpoints, improving their overall experience. These messages can include booking confirmations, pre-arrival instructions and feedback requests. By automating routine communications, property management companies not only save time and resources but also create opportunities to delight guests with thoughtful gestures and personalized recommendations tailored to their preferences.
OTA Light
PM Pro
PM 360
Automations
Exclusive OTA
Finance & Reporting
Growth
Guest communication
Guest experience
Homeowner relations
Other
Property Marketing
Property operations
Reservation management
Revenue management